Problem: nobody reads prefaces
Solution: Call the preface Chapter 1.
New problem created by solution: Chapter 1 is boring
Resolution: call it Chapter 2
A problem is a difference between things as desired and things as perceived
Phantom problems are real problems
Don’t take their solution method for a problem definition
If you solve their problem too readily, they’ll never believe you’ve solved their real problem
Don’t leap to conclusions, but don’t ignore your first impression
Each solution is the source of the next problem
Trickiest part of certain problems is just recognizing they exist
If you can’t think of at least three things that might be wrong with your understanding of the problem, you don’t understand the problem
Test your problem on others
Each new point of view will produce a misfit
Don’t solve other people’s problems when they can solve them perfectly well themselves
If it’s their problem, make it their problem
Even if it’s their problem, you can assist them
If people really have their lights on, a little reminder may be more effective than your complicated solution
We never have enough time to do it right, but we always have enough time to do it over
We never have enough time to consider whether we want it, but we always have enough time to regret it
The fish is always the last to see the water
Don’t rush in with a solution before the problem is defined
What is the problem?
Whose problem is it?
Where does the problem come from?
Do we really want to solve the problem?